Troubleshooting Junk Jack Issues

Hello everyone, we heard some of you have issues launching the game, we’re sorry to hear that. Here are some possible fixes which could help you running the game:

Junk Jack on Windows has been compiled with latest tools from Microsoft so it requires Visual Studio 2015 redistributables, which can be downloaded here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

These redistributables are automatically installed by Steam when you launch the game for the first time but, if for some reason the install fails, it just fails silently without warning the user.

Older operating systems like Windows 7 or Windows8.1 requires certain official Windows updates to be installed to work properly with Visual Studio 2015 Redistributables so if the game doesn’t start this is probably the issue to be solved.

INSTALLING REDISTRIBUTABLES

You can try to manually install redistributables by downloading them from the previous link or by launching the one bundled with the game. To do the latter select Junk Jack in steam Library, then right click and choose Properties:

troubleshoot-1

Then under Local Files Tabs choose Browse Local Files, this will open the game folder:

troubleshoot-2

Browse to the folder _CommonRedist/vcredist/2015 and launch the executable which matches your Windows version, x86 is for 32 bit, x64 is for 64 bit.

troubleshoot-3

You can then choose to Repair installation or Uninstall and try installing it again. If the installer gives you any kind of error then it means that your Windows is not officially updated.

Windows 8.1 requires the update KB2919355 to work properly while Windows 7 requires all available mandatory updates.

SAFE MODE

If you are then able to install redisistributables properly and the game still doesn’t start then try to launch it in safe mode, this can be done through opening the properties of the game and in General tab click the buttn Set Launch Options, add “-safe” (without the quotes) and then try to start the game again. This will try to launch the game in windowed 800×600 resolution.

troubleshoot-4

troubleshoot-5

DISABLE ANTIVIRUS

If neither this fixes your problem please try to disable any Antivirus temporarily to see if it’s preventing the game from launching properly.

IF EVERYTHING FAILS..

If none of this solves your problem please specify your operating system and computer spec and send us an email at pixbits@pixbits.com or write to the Community Hub of the game!